Refund policy
Returns & Refunds Policy
Effective: August 18, 2026
Watier & Co aims to make the return process clear and straightforward. This policy describes our voluntary return program as well as statutory cancellation, withdrawal, refund, and product conformity rights.
Watier & Co is operated by SOVEREIGN RAINHA ENTERPRISES LLC.
Mandatory rights granted to consumers under applicable law always take precedence where they provide greater protection.
30-Day Returns
Eligible merchandise can be submitted for return within 30 days following delivery.
Returned products should remain in substantially their original condition and include original accessories and packaging where reasonably possible.
Please keep your order confirmation or another form of proof of purchase.
To request a return, email:
Wait for our return instructions before shipping the product.
Our Florida business address should not be used as a return destination unless our customer care team specifically instructs you to use it.
Sweden and EU/EEA Consumers
Consumers located in Sweden and elsewhere in the EU/EEA generally have a statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without providing a reason.
For orders delivered in separate shipments, the period generally begins after the final item has been received.
You may communicate your withdrawal using the electronic return or cancellation functionality available through our store, where provided, or through an unequivocal statement sent to our customer service team.
After exercising the right, the merchandise must be returned within the applicable statutory period.
The customer bears the direct cost of a change-of-mind return where permitted by applicable law and as disclosed in this policy.
Our broader 30-day return window does not limit this statutory right.
UK Customers
UK consumers may have statutory cancellation rights for eligible distance purchases.
Where applicable, you generally have 14 days after delivery to inform us of your decision to cancel and another 14 days to return the goods.
These rights operate independently of our voluntary return program.
Damaged, Defective or Incorrect Merchandise
If your order arrives damaged, defective, incorrect, or materially different from the product ordered, please contact:
Provide your order number and reasonable evidence of the issue where requested.
When we are responsible for the problem, we will provide the remedy required under applicable law and bear reasonable return costs where legally required.
EU Two-Year Legal Guarantee
Qualifying goods purchased by EU consumers benefit from applicable statutory conformity protections, including a minimum 2-year legal guarantee.
Depending on the circumstances and applicable law, remedies can include repair, replacement, price reduction, or refund.
Return Costs
Customers are responsible for direct return shipping costs for ordinary change-of-mind returns unless we agree otherwise or applicable law requires us to cover them.
Returns involving confirmed defective, incorrect, damaged, or non-conforming products will be handled according to applicable consumer law.
Refunds
Approved refunds are normally returned to the original payment method.
Financial institutions and payment providers may require additional processing time.
Where statutory refund deadlines apply, we will comply with those deadlines.
For eligible EU/EEA withdrawals, reimbursement may be withheld until the merchandise is returned or evidence of return is supplied where legally permitted.
Standard Delivery Charges
When required by applicable law, standard outbound delivery charges will be reimbursed following a qualifying statutory cancellation or withdrawal.
Additional costs associated with an upgraded or expedited delivery method may be excluded to the extent permitted by law.
Order Cancellation
Orders that have not yet entered fulfillment may be eligible for cancellation.
Use the cancellation functionality provided through our store, where available, or contact customer service promptly.
Because fulfillment can begin quickly, we cannot guarantee voluntary cancellation after processing has started.
Mandatory statutory rights remain unaffected.
Return Location
Watier & Co uses international fulfillment and logistics partners.
The appropriate return destination may therefore differ from our corporate address and from the original shipping location.
Always request return instructions before sending merchandise.
Contact
Watier & Co
Operated by SOVEREIGN RAINHA ENTERPRISES LLC
911 E Atlantic Blvd Ste 101
Pompano Beach, FL 33060
United States
Email: service@watierco.com
Phone: +1 689-278-2693